
Frequently Asked Questions
How should I charge the earphones for the first time?
How should I charge the earphones for the first time?
For the first use, there is no need to remove the earbuds; simply connect the charging case to a USB port using the charging cable. For best results, please fully charge the battery before using the earbuds for the first time. For subsequent use, the charging case and earbuds can be charged independently.
How can I check the battery and charging status?
How can I check the battery and charging status?
When plugged in: A blinking white light indicates "charging," and a solid white light means "fully charged". (Warning: Do not use the device while charging to ensure safety).
When unplugged: A blinking white light means "adequate battery," blinking red means "low battery," and solid red means "critically low battery". When the earbuds are in low battery mode, a "PikaPika! PikaPika!" audio prompt will play.
How do I control calls and music using touch
How do I control calls and music using touch
Hold for half a second to answer/end a call, or play/pause media; hold for 2 seconds to reject a call or activate the virtual assistant. Tap twice to answer/switch calls, or skip to the next track; tap three times to return to the previous track.
How long does the battery last, and how do they charge in the case?
How long does the battery last, and how do they charge in the case?
The earbuds offer about 3 hours of battery life on a single charge. When used with the charging case, the total battery life extends to approximately 15 hours. The earbuds and case feature a safe and convenient magnetic contact charging design—simply place the earbuds inside, and they will automatically snap into place to begin charging instantly.
What if I'm not satisfied with the light? Can I return it?
What if I'm not satisfied with the light? Can I return it?
Yes. We stand behind our products with a 30-Day Risk-Free Money-Back Guarantee. If the lamp doesn't meet your expectations for any reason, reach out to our 24/7 customer support team within 30 days of delivery, and we will guide you through a quick, hassle-free return and refund process.
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